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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from joyfulsurprises.in (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Shop analytics and offer emails

Added October 2026 for the new analytics features; awaiting the owner's legal review.

Analytics (only if you choose “Accept analytics”). We use our own first-party cookies, not advertising or third-party trackers, to understand which pages, banners and gifts are viewed, what is searched for, what is added to the cart and bought, and to compare product photos (A/B tests). We store a random browser identifier (never your name, email, phone number, typed personalisation text or payment details) together with the pages and products involved. If you are signed in, or after you place an order on this browser, this activity is linked to your customer account so we can understand which products interest our customers. You can withdraw at any time under “Cookie preferences” at the bottom of every page; we then stop collecting and remove the browser identifier. Raw analytics is deleted after about 13 months.

Offer emails (only if you opt in). With your permission, given in My Account, we may email you offers and reminders, for example about items left in your cart, chosen using your purchases and the shop activity described above. Every offer email has a one-click unsubscribe link, and you can switch offers off in My Account. Order confirmations and delivery updates are separate and are always sent. We keep a record of each permission you give or withdraw.

To ask for a copy of your data or its erasure, contact us at the address below. Orders and invoices are kept as the law requires.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@joyfulsurprises.in or by mail using the details provided below.